1– CLASSES ATTENDANCE
Time is the Most Important Thing We Own. So, students and teachers must be online on time. No delays are accepted from both student and teacher sides. (except for emergencies).
2– DRESS CODE
Students should ensure that their outfit is modest and suitable for the Holy Quran classes.
3– REARRANGED AND MAKEUP CLASSES
(Important)
If a student finds they can’t attend a class for any reason, they must text the Administration at least 5 hours before the class starts and ensure that the class is rearranged to another suitable day (only THREE classes per month for any study plan).
If a student misses a class without emailing the Administration at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student misses a class without emailing the Administration at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student plans to take a holiday, they must email the Administration.
4– TEACHERS PUNCTUALITY
In rare circumstances, a teacher might miss a class (e.g., due to an electric outage, a medical emergency), in such cases, if a teacher is late for the class, the student should email the Administration that they are online. The teacher will make up for any missed time or class.
If the teacher is often late or misses classes, kindly email Administration as soon as possible.
5– NUMBER OF MONTHLY CLASSES/HOURS
The number of classes/hours has been agreed when any student joins the academy. If you wish to increase/reduce the number of classes, please email Administration.
6– QUALITY CONTROL
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student & teacher feedback and quarterly progress reports.
7–REPORTS
Teachers write down all Classes times + Classes Summary Report once they finish each class.
8– RATING AND FEEDBACK
Our Quality department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
9– PRIVACY POLICY
Al-Huda Academy keeps the privacy of both student and teacher. All personal information is considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the academy to teachers and students are the formal and only correspondences channel.
10– PAYMENT POLICY
The subscription must be done after a successful trial lesson and before the next lesson starts.
11– REFUND POLICY
If you aren’t satisfied! or if you wish to stop your classes at any time during the month, we will refund you 100% of the classes that have not been given. But you must email Administration Two days earlier than the date of stopping.
If the number of study hours has not been completed in a certain month you must arrange these missed classes ASAP with your teacher to make them up on other suitable days for both of you.
12– PUBLIC HOLIDAYS
The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you something better than them, the day of (Eid) Adhaa and the day of (Eid) Fitr.
Accordingly, we have two main public holidays which are Eid Adha holiday that lasts for 5 days and Eid Fitr holiday that lasts for 3 days. (Please note that your classes during these break will be as a gift for your teacher and will not be made up).
13 – Studying in the Academy only
Not allowed to study with your teacher out of the Academy. (Only in the Academy)
14 – Leaving the Academy
If the student decides to leave the Academy for any reason, we kindly request that they email Administration. Two days earlier than the date of leaving and mention the reason behind that.